Stewarding your data from the cloud to the keyboard to keep technology simplified.
Whether you have a large comprehensive IT department or no dedicated IT staff, Simple Helix’s Managed Services can be your compliment. Managed IT services allow you to delegate any level of your IT operations to the Simple Helix team of professionals. Our team of professionals brings a level of expertise that you otherwise wouldn’t find single-handedly. Simple Helix is ready to provide tool implementation, 24/7 monitoring, issue resolution, reporting, and more. To make the process simple for you, we will take time to learn about your business needs and match you with the tools and services that will bolster your success. Keep reading to find out more about our managed service offerings.
If the form below doesn’t show, open this page in another browser or contact us at info@simplehelix.com.
Stewarding your data from the cloud to the keyboard to keep technology simplified.
Whether you have a large comprehensive IT department or no dedicated IT staff, Simple Helix’s Managed Services can be your compliment. Managed IT services allow you to delegate any level of your IT operations to the Simple Helix team of professionals. Our team of professionals brings a level of expertise that you otherwise wouldn’t find single-handedly. Simple Helix is ready to provide tool implementation, 24/7 monitoring, issue resolution, reporting, and more. To make the process simple for you, we will take time to learn about your business needs and match you with the tools and services that will bolster your success. Keep reading to find out more about our managed service offerings.
If the form below doesn’t show, open this page in another browser or contact us at info@simplehelix.com.
Features & Benefits
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Enjoy around the clock critical issue response that is otherwise not available from the average IT person.
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Trusting our team with any level of your IT operations provides you more time to focus on the projects that matter most.
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We offer SIEM software implementation and monitoring as a part of our NOC+ package. This allows us to monitor the activity that passes through your infrastructure to keep unwanted visitors out.
Features & Benefits
-
Enjoy around the clock critical issue response that is otherwise not available from the average IT person.
-
Trusting our team with any level of your IT operations provides you more time to focus on the projects that matter most.
-
We offer SIEM software implementation and monitoring as a part of our NOC+ package. This allows us to monitor the activity that passes through your infrastructure to keep unwanted visitors out.
Your IT Support Options:
For a company to succeed today, it’s imperative to have functional IT support. There are three options for businesses to gain reliable IT support: Insourced IT, Outsourced IT, or a Hybrid of both.
Choosing an IT support option that best works with your business model is a tough decision to make. Selection depends on a variety of factors regarding the business including budget, business requirements, company size, and more. Below, we’ll explore what to expect from each model and describe which types of companies tend to choose each option.
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What is it?
When you insource IT, all IT procedures are done in-house. This means the company has its own IT guy, team, or department (depending on the company’s size). By deciding to insource IT, the company maintains control of its own IT environment and assumes the responsibility of addressing system failures, cyberattacks, troubleshooting, and more. While the company is not bound by agreements with 3rd party IT companies, they are bound by the pressure to maintain their complex and ever-growing IT needs and subsequent environment. Small companies begin by employing one or two IT professionals then need to prepare to scale their team as business needs grow. On the other hand, larger companies run into bandwidth issues – preferring their IT team to focus on higher-value projects rather than more remedial activities. Companies that choose to insource must also protect and maintain their own data. If you choose to insource, adding an IT professional well versed in cybersecurity to your IT team is recommended. If your company has the budget and resources to support its own IT team and prefers to maintain complete control over your IT infrastructure, insourcing your IT may be the right decision for you.
What are the pros?
- Ability to work closely with team members
- Easy and smooth communication
- You control every bit of your data with no 3rd party interference
What are the cons?
- Expensive compared to outsourcing
- Not easily scalable
- Takes a large team to cover all needed areas of expertise
- Limited by the availability and expertise of internal personnel
-
What is it?
When you choose to outsource IT, you must hire a 3rd party individual, team, or company to take over all IT procedures. By selecting this option, the company relinquishes some control over its IT processes and must depend on the 3rd party entity to deliver and maintain a stable IT environment. A huge factor in the success of outsourcing your IT relies on both parties establishing a healthy and responsive line of communication. These roadblocks are a reality but so are the benefits of outsourcing. By outsourcing IT, companies gain access to a diverse team of IT professionals specializing in an array of IT skills. Often, companies will also enjoy 24/7 service from their 3rd party entities. This provides more security in the event IT infrastructure experiences a failure after hours or on Holidays. Finally, outsourcing your IT is much more cost-effective than insourcing because companies don’t have to pay for benefit costs associated with having their own team. Usually small to mid-size companies will choose this option. This allows the company to focus solely on its business instead of IT functionality. Additionally, 3rd party Managed Service Providers or MSPs ensure their clients stay up to date regarding hardware, software, processes, and compliance. Knowledge in these areas saves the client money as there is often waste in areas a non-IT pro wouldn’t recognize. This provides even more comfort for company leaders that do not specialize in IT and don’t have the time to keep tabs on all the latest when it comes to technology. If your company lacks the funds for its own IT department but wants to leverage a team of IT professionals, outsourcing your IT may be the right decision for you.
What are the pros?
- Cost-effective/lower wages & rates
- Allows ability to stay open 24/7 more efficiently
- Easily available talent pool with ability to scale to any size
- Workday can be extended to increase productivity
- Expansive knowledgebase from team of IT professionals
What are the cons?
- Working with a third-party that manages multiple other companies’ IT needs
- Relinquish some control over IT processes
- Communication with an outside entity is, admittedly, an extra step
-
What is it?
Sometimes companies will choose to operate under both an insourced and outsourced IT model. Whether your IT department is focused on maintaining the day-to-day operations or supporting complex projects, an MSP can complement your team to provide comprehensive technology support to your organization.
Most MSPs prefer this hybrid method as they have a trusted employee or employees on the inside that know foundational IT jargon and processes. This way the MSP can consult the in-house IT professional to gain knowledge about the company and its pre-existing IT environment, processes, and expectations. As the relationship between your company and the MSP progresses, the insourced IT employee will continue to be the main contact and manager for the MSP party. By choosing a hybrid model of IT management, companies enjoy the perks of both worlds. The hybrid model is not the cheapest option, but it isn’t the most expensive either – it’s more middle of the road concerning budget cost. This is because you only pay for the benefits and salary of one insourced IT professional instead of an entire team. The MSP will provide you with the team you need for a specified rate and take care of that team’s training, salaries, benefits, and growth. A range of companies tends to choose this option due to its versatility. If flexibility is what your company is after, the hybrid model may be the right choice for you.
What are the pros?
- Internal representative(s) know the ins and outs of your business
- Leverage an entire team of professionals with years of experience
- Value-led and budget-conscious
- Line of communication between parties remains healthy
- Easily scalable
What are the cons?
- Still must pay for internal employee’s benefits, salary, etc.
- Working with a third-party that manages multiple other companies’ IT needs
- Relinquish some control over IT processes
Your IT Support Options:
For a company to succeed today, it’s imperative to have functional IT support. There are three options for businesses to gain reliable IT support: Insourced IT, Outsourced IT, or a Hybrid of both.
Choosing an IT support option that best works with your business model is a tough decision to make. Selection depends on a variety of factors regarding the business including budget, business requirements, company size, and more. Below, we’ll explore what to expect from each model and describe which types of companies tend to choose each option.
-
What is it?
When you insource IT, all IT procedures are done in-house. This means the company has its own IT guy, team, or department (depending on the company’s size). By deciding to insource IT, the company maintains control of its own IT environment and assumes the responsibility of addressing system failures, cyberattacks, troubleshooting, and more. While the company is not bound by agreements with 3rd party IT companies, they are bound by the pressure to maintain their complex and ever-growing IT needs and subsequent environment. Small companies begin by employing one or two IT professionals then need to prepare to scale their team as business needs grow. On the other hand, larger companies run into bandwidth issues – preferring their IT team to focus on higher-value projects rather than more remedial activities. Companies that choose to insource must also protect and maintain their own data. If you choose to insource, adding an IT professional well versed in cybersecurity to your IT team is recommended. If your company has the budget and resources to support its own IT team and prefers to maintain complete control over your IT infrastructure, insourcing your IT may be the right decision for you.
What are the pros?
- Ability to work closely with team members
- Easy and smooth communication
- You control every bit of your data with no 3rd party interference
What are the cons?
- Expensive compared to outsourcing
- Not easily scalable
- Takes a large team to cover all needed areas of expertise
- Limited by the availability and expertise of internal personnel
-
What is it?
When you choose to outsource IT, you must hire a 3rd party individual, team, or company to take over all IT procedures. By selecting this option, the company relinquishes some control over its IT processes and must depend on the 3rd party entity to deliver and maintain a stable IT environment. A huge factor in the success of outsourcing your IT relies on both parties establishing a healthy and responsive line of communication. These roadblocks are a reality but so are the benefits of outsourcing. By outsourcing IT, companies gain access to a diverse team of IT professionals specializing in an array of IT skills. Often, companies will also enjoy 24/7 service from their 3rd party entities. This provides more security in the event IT infrastructure experiences a failure after hours or on Holidays. Finally, outsourcing your IT is much more cost-effective than insourcing because companies don’t have to pay for benefit costs associated with having their own team. Usually small to mid-size companies will choose this option. This allows the company to focus solely on its business instead of IT functionality. Additionally, 3rd party Managed Service Providers or MSPs ensure their clients stay up to date regarding hardware, software, processes, and compliance. Knowledge in these areas saves the client money as there is often waste in areas a non-IT pro wouldn’t recognize. This provides even more comfort for company leaders that do not specialize in IT and don’t have the time to keep tabs on all the latest when it comes to technology. If your company lacks the funds for its own IT department but wants to leverage a team of IT professionals, outsourcing your IT may be the right decision for you.
What are the pros?
- Cost-effective/lower wages & rates
- Allows ability to stay open 24/7 more efficiently
- Easily available talent pool with ability to scale to any size
- Workday can be extended to increase productivity
- Expansive knowledgebase from team of IT professionals
What are the cons?
- Working with a third-party that manages multiple other companies’ IT needs
- Relinquish some control over IT processes
- Communication with an outside entity is, admittedly, an extra step
-
What is it?
Sometimes companies will choose to operate under both an insourced and outsourced IT model. Whether your IT department is focused on maintaining the day-to-day operations or supporting complex projects, an MSP can complement your team to provide comprehensive technology support to your organization.
Most MSPs prefer this hybrid method as they have a trusted employee or employees on the inside that know foundational IT jargon and processes. This way the MSP can consult the in-house IT professional to gain knowledge about the company and its pre-existing IT environment, processes, and expectations. As the relationship between your company and the MSP progresses, the insourced IT employee will continue to be the main contact and manager for the MSP party. By choosing a hybrid model of IT management, companies enjoy the perks of both worlds. The hybrid model is not the cheapest option, but it isn’t the most expensive either – it’s more middle of the road concerning budget cost. This is because you only pay for the benefits and salary of one insourced IT professional instead of an entire team. The MSP will provide you with the team you need for a specified rate and take care of that team’s training, salaries, benefits, and growth. A range of companies tends to choose this option due to its versatility. If flexibility is what your company is after, the hybrid model may be the right choice for you.
What are the pros?
- Internal representative(s) know the ins and outs of your business
- Leverage an entire team of professionals with years of experience
- Value-led and budget-conscious
- Line of communication between parties remains healthy
- Easily scalable
What are the cons?
- Still must pay for internal employee’s benefits, salary, etc.
- Working with a third-party that manages multiple other companies’ IT needs
- Relinquish some control over IT processes
Our Offerings
We provide planning and design assistance, implementation, management, and ongoing support for the following:
-
- Simple Helix is a Microsoft Gold Partner. This means you can buy your Microsoft licenses through us. We simplify the process by helping you choose the right licenses to match your business needs. Once they are purchased, we will create your tenant and build the solution with the end user in mind. Once the solution is ready for use, we’ll provide ongoing technical support and subscription management to ensure optimal efficiency and mission success.
- Already have Microsoft licensing but want to take its capabilities to the next level? We’ll conduct a tenant migration that allows us to provide subscription management and technical support so you can focus on your business.
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Workstations are vital to employee productivity but can also be a hindrance if not properly configured. Ensure your employees remain focused on your mission and leverage our team of IT professionals to setup and support your workstations. Our Managed Services Team will learn about your objectives and give recommendations for the types of devices you need to get the job done. You’ll be able to purchase the devices through us. Once they arrive, we’ll custom configure each device to your desired standards. We’ll then provide ongoing support, and patching of covered desktops, laptops, and tablet devices. This service also includes workstation backups and antivirus/antimalware software.
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An essential part of any company’s IT infrastructure is the firewall. This device provides monitoring and filtering of network traffic so non-threatening data is allowed in, and malicious data stays out. As part of the Managed Firewall portion of Managed Services, Simple Helix will provide the physical or virtual device and configure the firewall to meet your business requirements. This configuration includes additional filtering/blocking of web locations. VPN connectivity can be added on.
Once the initial configurations are complete, Simple Helix will provide ongoing management of your firewall during the term of your contract. Ongoing management of the firewall includes the physical or virtual device, all software upgrades, maintenance and support fees, configuration change requests, and support by the Simple Helix Managed Services Team.
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Having the right support for your networking hardware is essential to promoting optimal communication and interaction between devices. The Simple Helix Managed Services Team will ensure that your network devices are configured optimally to fit your business needs. Under this service, we’ll provide:
- Network design assistance
- Procurement assistance
- Installation of supported network devices
- Initial configuration
- Ongoing management of supported network devices.
- Ongoing management of the network includes support, administration of physical switches and routers, virtual routers, and Wi-Fi network equipment.
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The performance of your servers dictates the availability of your data. Without proper access to your data, productivity grinds to a halt. Our team of IT professionals will help you maintain the health and performance of your server under our Managed Server offering. We will provide support and patching of covered physical, virtual, or cloud-based virtual servers. Support will include:
- Repair or replacement of broken hardware (cost of the hardware is not included)
- Remote triage and technical support (on-site support provided if required)
- Backups
- Anti-virus/antimalware software
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Multi-factor Authentication, or MFA, is used to ensure those accessing your data are designated to do so. The process requires the user to verify their identity through at least two devices or tokens unique to that user. Our team will implement and administer MFA. We provide:
- Full management of MFA tokens
- Remote end-user support
- Extended on-call hours for outages that affect the broader organization or for critical user lockouts
-
We’re big believers in cybersecurity technology here at Simple Helix. But even we know that the most important line of defense is end user training. That’s why we provide online Security Awareness Training. Our team will send training activities on a recurring basis to your employees. We can also send simulated phishing attempts to your employees to measure the effectiveness of the training.
-
This solution is an affordable but reliable way to encrypt, store, and share sensitive data. Users covered under Encrypted File Sharing gain the flexibility to access their files from any device and share them, without the fear of data compromise. Simple Helix will implement this tool for customers covered under this service.
Our Offerings
We provide planning and design assistance, implementation, management, and ongoing support for the following:
-
- Simple Helix is a Microsoft Gold Partner. This means you can buy your Microsoft licenses through us. We simplify the process by helping you choose the right licenses to match your business needs. Once they are purchased, we will create your tenant and build the solution with the end user in mind. Once the solution is ready for use, we’ll provide ongoing technical support and subscription management to ensure optimal efficiency and mission success.
- Already have Microsoft licensing but want to take its capabilities to the next level? We’ll conduct a tenant migration that allows us to provide subscription management and technical support so you can focus on your business.
-
Workstations are vital to employee productivity but can also be a hindrance if not properly configured. Ensure your employees remain focused on your mission and leverage our team of IT professionals to setup and support your workstations. Our Managed Services Team will learn about your objectives and give recommendations for the types of devices you need to get the job done. You’ll be able to purchase the devices through us. Once they arrive, we’ll custom configure each device to your desired standards. We’ll then provide ongoing support, and patching of covered desktops, laptops, and tablet devices. This service also includes workstation backups and antivirus/antimalware software.
-
An essential part of any company’s IT infrastructure is the firewall. This device provides monitoring and filtering of network traffic so non-threatening data is allowed in, and malicious data stays out. As part of the Managed Firewall portion of Managed Services, Simple Helix will provide the physical or virtual device and configure the firewall to meet your business requirements. This configuration includes additional filtering/blocking of web locations. VPN connectivity can be added on.
Once the initial configurations are complete, Simple Helix will provide ongoing management of your firewall during the term of your contract. Ongoing management of the firewall includes the physical or virtual device, all software upgrades, maintenance and support fees, configuration change requests, and support by the Simple Helix Managed Services Team.
-
Having the right support for your networking hardware is essential to promoting optimal communication and interaction between devices. The Simple Helix Managed Services Team will ensure that your network devices are configured optimally to fit your business needs. Under this service, we’ll provide:
- Network design assistance
- Procurement assistance
- Installation of supported network devices
- Initial configuration
- Ongoing management of supported network devices.
- Ongoing management of the network includes support, administration of physical switches and routers, virtual routers, and Wi-Fi network equipment.
-
The performance of your servers dictates the availability of your data. Without proper access to your data, productivity grinds to a halt. Our team of IT professionals will help you maintain the health and performance of your server under our Managed Server offering. We will provide support and patching of covered physical, virtual, or cloud-based virtual servers. Support will include:
- Repair or replacement of broken hardware (cost of the hardware is not included)
- Remote triage and technical support (on-site support provided if required)
- Backups
- Anti-virus/antimalware software
-
Multi-factor Authentication, or MFA, is used to ensure those accessing your data are designated to do so. The process requires the user to verify their identity through at least two devices or tokens unique to that user. Our team will implement and administer MFA. We provide:
- Full management of MFA tokens
- Remote end-user support
- Extended on-call hours for outages that affect the broader organization or for critical user lockouts
-
We’re big believers in cybersecurity technology here at Simple Helix. But even we know that the most important line of defense is end user training. That’s why we provide online Security Awareness Training. Our team will send training activities on a recurring basis to your employees. We can also send simulated phishing attempts to your employees to measure the effectiveness of the training.
-
This solution is an affordable but reliable way to encrypt, store, and share sensitive data. Users covered under Encrypted File Sharing gain the flexibility to access their files from any device and share them, without the fear of data compromise. Simple Helix will implement this tool for customers covered under this service.
Managed Services FAQs
Check out the most frequently asked questions posed by Managed IT Services shoppers below. With this knowledge at your disposal, you’ll be ready to ask more business-specific questions during your search.
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Managed Service Providers are third party IT firms you can leverage to fill gaps in the IT section of your business. An MSP can act as your entire IT department or can support your current IT staff.
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MSPs, like Simple Helix, provide a proactive approach to IT problems so your team can focus on mission-critical activities. Businesses will also contract an MSP to help with a project that their current IT staff doesn’t have the bandwidth to complete. Employing an MSP can also result in better uptime, easier scalability, cost savings, and peace of mind.
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Both services aim to offer professional help with the information technology needs of your organization. However, the primary focus of an MSP is basic IT support while an MSSP focuses on the cybersecurity side of IT. At Simple Helix, we offer some services to boost your cybersecurity posture but do not offer full scale security services.
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Once you become a Simple Helix Managed Services customer, we’ll begin diving deeper to learn everything we can about your business. Next, we will schedule an onboarding meeting where we will review and discuss the Statement of Work or SOW. The output of the onboarding meeting will spell out exactly what to expect during the transition period. Regardless of what the onboarding process entails, you’ll want your Managed Services Provider to be transparent and timely with their execution.
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Every company needs to have a plan in the event of a disaster – this includes your MSP. Be sure to ask for these details when shopping for an IT Support company. Since they are working with your data, they’ll need to have plans in place to ensure availability and uptime continues regardless of their situation. Simple Helix has a detailed disaster recovery (DR) and business continuity plan. It includes instructions for how to react in the event of a tornado, fire, ransomware attack, and more.
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An MSP can do a lot for your IT, but they do have limits. You’ll need to consult third parties for things like physical security services and managed security services. Thankfully, Simple Helix has a vast network of partners that we refer our customers to. We work with our partners to provide you with a seamless service to simplify your information technology needs.