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How to Submit A Ticket

Simple Helix provides three simple ways to request support:

    1. Email us at  
    2. Login to the Simple Helix portal at
    3. Call us at 866-662-5896. 

All three methods get you to the same IT services team, ensures that you get a trackable ticket, and will ensure your issue isn’t missed!  Simple right?

As always, if you have any questions, please feel free to reach out to us at or call 256-704-1041.  We will be glad to simplify your IT experience.