Last updated on November 12th, 2023 at 11:09 pm
Looking for a new communication system? Many organizations are turning to hosted VoIP these days as a way to cut costs or add more features to their phone systems.
Here’s what you need to know about hosted VoIP, how it works, and when it makes sense to use one of these systems.
What Is Hosted VoIP?
Hosted VoIP (Voice over Internet Protocol) is an internet-based phone communications system. It uses the cloud to replace on-site hardware, plus internet wired and wireless connectivity to replace traditional phone lines. Hosted VoIP is a direct replacement for landlines that brings many extra advantages.
VoIP means that every call is converted into digital data packets and sent to the call’s receiver over the internet. In the early days when VoIP was new, you needed a physical server that could handle the information at your office location. But with hosted VoIP, you just need to subscribe to a VoIP provider that already has the secure servers you need off-site. In other words, hosted VoIP is a way of outsourcing your phone communications infrastructure.
Benefits of Hosted VoIP
Hosted VoIP phone systems typically have a wide range of features that companies enjoy. With the right provider, you can get all of the features below and more.
- Flexible call routing to multiple sources (desk phone, mobile phone, app)
- Toll-free numbers at a fraction of the traditional costs
- The ability to “float” your current phone number to multiple devices
- Company-wide phone tree directories
- Interactive menu options
- HD audio quality
- Advanced Voicemail features (including voicemail to text or email)
- Conference calling
- Integration with Instant messaging
- Advanced encryption and other security measures for calls
- Customer service, technical support, and routine maintenance included
The Value of Hosted VoIP
The main reason why many organizations are transitioning to hosted VoIP is that it usually saves a lot of money over traditional phone systems. Hosted VoIP is typically less expensive because you don’t have to invest in infrastructure. You don’t have to maintain on-prem systems (patching) or worry about where the phone line is installed.
You also don’t need dedicated staff to run the phone system or pay a telephone company for long-distance. Depending on your situation, international calls are going to be much cheaper. If you set up hosted VoIP correctly, you can get international calling at no cost between an organization’s offices.
Hosted VoIP is an especially good investment for small businesses planning to grow. With all of the features and flexibility it provides, small businesses get functions that might otherwise only be available to large enterprises. Small businesses can pay for the features they need today to control cost, then add more unified communications (UC) features to their existing VoIP foundation as needed, typically on a monthly subscription.
The only caution is that you may need additional Internet bandwidth. Some companies will need to upgrade their Internet connection to a higher dedicated SLA (Service Level Agreement) to ensure enough throughput for high call volumes and audio quality. However, getting the right level of Internet service and bandwidth is very easy to solve as most Internet Service Providers have offerings that support Hosted VoIP.
How Simple Helix Can Help
At Simple Helix, we offer an all-in-one hosted VoIP solution to help your company communicate with ease. Our hosted VoIP will keep your phone calls safe and secure while creating a welcoming environment for customers and employees. You can enjoy calls, meetings, and messages anywhere, on any device, whether you work in healthcare or manufacturing and R&D.
We also offer a range of connectivity solutions to help you enjoy a reliable connection to the internet. We can help your company with Direct Internet Access (DIA), Point-to-Point (P2P), or Cross-Connect options — whatever you decide is best for you.
Contact us today to get set up with a cost-effective hosted VoIP or connectivity solution.